Overview
VelkiSupport operates an independent IT support agent directory through velkisupport.online . This Privacy Policy explains what information we collect, why we collect it and how it may be used.
By using this website or submitting information through our forms, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you provide directly when contacting us or applying to be listed as an agent.
- Name, email address and phone number.
- Professional title, experience, skills and location.
- Information included in contact messages.
- LinkedIn profile or other professional information.
- Identification documents and professional certificates submitted for verification.
- Basic technical information such as browser type, device type and website activity.
How We Use Information
Information submitted through VelkiSupport may be used for the following purposes:
- Reviewing and verifying agent applications.
- Creating and maintaining approved directory listings.
- Responding to questions and support requests.
- Updating or removing an existing listing.
- Investigating reports of fraudulent or misleading listings.
- Protecting the security and proper operation of the website.
Public Directory Listings
If an agent application is approved, selected professional information may be displayed publicly. This can include the agent’s professional name, title, specialisations, agent ID, rating and contact method.
Government identification documents and submitted certificates are used for verification and are not displayed publicly on the agent directory.
Data Retention
Information is retained only for as long as reasonably necessary for verification, directory administration, customer support, security and legal obligations.
- Contact-form submissions may be retained for up to 24 months.
- Approved listing information may be retained while the listing remains active.
- Verification information may be removed when it is no longer required.
Data Security
We use reasonable technical and organisational measures to protect submitted information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Visitors should avoid sending passwords, banking information or unnecessary sensitive data through general contact messages.
Third-Party Services and Links
The directory may contain links to WhatsApp, LinkedIn or other external services. VelkiSupport does not control the privacy practices or content of third-party websites and services.
Users should review the privacy policies of external services before providing personal information.
Children’s Privacy
VelkiSupport is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you believe that a child has submitted information, please contact us so that appropriate action can be taken.
Your Privacy Rights
Subject to applicable requirements, you may contact us to:
- Request access to personal information associated with you.
- Request correction of inaccurate information.
- Request deletion of information that is no longer required.
- Request an update or removal of your public agent listing.
We may need to verify your identity before processing a privacy or listing request.
Contact Us
For privacy questions, data requests or listing-removal requests, contact: